I wonder if they actually have a documented day that that place has ever been open 8-430 with someone actually there all day? They do not even utilize an answering machine and that is rather sad. If you are missing a pet or want to report one that is attacking your pets or livestock you have to try to hunt them down. Gosh forbid you don't know to call City Hall to have someone get called for you after explaining to some utility secretary just why you are calling animal control when it is really no concern of thiers and it delays when you just might get into contact with an officer.
Cosmetics alone will not help fix the issues people have with how that place is run ... not ever.